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How idompe Handles Your Personal Data

Our privacy policy explains exactly what personal data we collect when you open an account with us, how we store it, and who we share it with —…

Data collected only where local law permitsYour account details stay encryptedNo third-party sale of personal dataCookies explained clearlyContact us to request data changes

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What Data We Collect and Why

idompe Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

When you open an account at idompe, we collect identification details, contact information and transactional records needed to process your activity on the platform. Payment-related data tied to Touch 'n Go, GrabPay, Boost dan FPX transactions is handled by those respective payment processors under their own

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privacy frameworks — we receive only the confirmation and reference data needed to credit your account. We retain data for as long as your account remains active and for any period required under Malaysian law thereafter. Access to and processing of your data is subject to
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applicable local legislation, and our practices apply only where permitted by the laws of your jurisdiction.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

REACH OUR PRIVACY TEAM

Contact Us About Your Personal Data

If you have questions about how we store your information, want to request a copy of the data we hold, or need to correct something on your account, our support team handles…

Live Chat Start a live chat session directly from the idompe website. Our agents handle data access requests, correction requests and cookie-related queries during standard operating hours every day.

Email Support Send your privacy request to our support email address. Include your registered account name and the specific data matter so we can route it to the right team without delays.

Account Help Centre Log in to your idompe account and use the Help Centre to submit a formal data request ticket. Tickets are timestamped and tracked so you can follow progress until resolved.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply security measures across every layer of account access — from encrypted login sessions to secure storage of your transaction history.

Data Encryption

All personal data you submit — name, contact details, account credentials — is encrypted in transit and at rest. We use industry-standard TLS protocols on every connection to our servers, so your data is not readable in transit.

Cookie Usage

We use functional cookies to keep you logged in and preference cookies to remember your language and display settings. Analytics cookies help us understand which pages load correctly. You can adjust cookie preferences from your browser settings at any time.

Account Access Controls

Your account is protected by password authentication. We do not access your account on your behalf without explicit written consent. Account activity logs are available on request so you can verify all sessions associated with your credentials.

Data Retention Policy

We keep your personal data for as long as your account is open and for any additional period required by Malaysian regulatory obligations. Once the retention period ends, data is deleted or anonymised from our active systems.

Third-Party Sharing

We do not sell your personal data to third parties. Data is shared only with payment processors — Touch 'n Go, GrabPay, Boost dan FPX — and only the minimum required to complete your transaction or verify your identity where local law requires.

Requesting Data Changes

You may request to view, correct or erase the personal data we hold about you by contacting support via live chat or email. We aim to action verified requests within seven working days of confirmation.

Frequently Asked Questions About Our Privacy Policy

These questions cover the most common points our account holders raise about data collection, cookie use, personal data rights and how to get in touch with us about their privacy concerns at idompe.

We collect your name, email address, contact number and identity verification documents where required by local law. We also record transactional references for any deposits or withdrawals processed through your account, including references from Touch 'n Go, GrabPay, Boost dan FPX.

We share data only with the payment processors you use — Touch 'n Go, GrabPay, Boost dan FPX — and only to complete your transactions. We do not sell, rent or trade your personal data to any third-party marketing companies or data brokers.

After account closure, we retain your data for the period required under applicable Malaysian law. Once that obligation period ends, your data is deleted or irreversibly anonymised from our active databases and backup systems.

Yes. Contact our support team via live chat or email with your account name and a data access request. We will verify your identity and provide a summary of the personal data we hold within seven working days of confirmation.

We use functional cookies to maintain your login session, preference cookies for language and display settings, and analytics cookies to monitor page performance. None of our cookies are used to build advertising profiles or share your browsing data with third parties.

Submit a correction or erasure request through live chat, email or the Help Centre ticket system. Include specific details about what you want corrected or removed. We aim to action verified requests within seven working days.

Our privacy practices are designed around Malaysian law and apply where local law in your jurisdiction permits. Access to our platform and the applicability of this policy depends on the laws of the country or region from which you are accessing the site.

How idompe Handles Your Personal Data

Contact Us About Your Personal Data

Data Handling, Cookies and Account Security

Data Encryption

Cookie Usage

Account Access Controls

Data Retention Policy

Third-Party Sharing

Requesting Data Changes

Frequently Asked Questions About Our Privacy Policy

01 What personal data does idompe collect when I open an account?

02 Does idompe share my data with other companies?

03 How long does idompe keep my personal data after I close my account?

04 Can I request a copy of the data idompe holds about me?

05 How do cookies work on the idompe platform?

06 How do I request a correction or deletion of my personal data?

07 Does your privacy policy apply to users outside Malaysia?

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